Track Your Order

You get a confirmation at checkout and a dispatch email with tracking when the parcel goes. Hold on to the dispatch email.

Following your parcel

1. Find the dispatch message from Nail Crafts, which carries both the carrier name and the reference.
2. Enter the reference on the carrier's site — they update it at source, so it is ahead of any copy we could show.
3. A number that returns nothing usually just has not been scanned yet. Give it a working day.

If you have no tracking email

Check the spam folder before anything else — dispatch mail is frequently filtered. If it is missing, [email protected] can resend it if you give the order name and postcode.

If tracking has not moved for several days

Parcels occasionally go quiet between scans. Email [email protected] instead of the carrier; the account is ours, so we can escalate directly.